Order

1.
How can I place an order?

We offer you a hasslefree ordering process.

 1- Browse our site for the latest collections and trendiest items.

 2- When you have found your favourites, choose the right size to fit you (Our Size Chart Can help) and click the Add to Basket Button.

 3- Once you have added all that you love, click on the Basket Icon in the top right corner.

 4- Click on Secure Payment to continue

 5- Fill out the details for the shipping address then press continue

 6- Pick your preferred payment method and fill out required details

 7- Click Complete your order! Great, Your order has been placed!

 8- Kick back and relax while we prepare your order :)

2.
Do I have to register to shop?

Guest Checkout shopping is available for customer who don't wish to register an account. Please note, you have to sign up to shop via our mobile app.

However, registering with us will help you be informed of latest offers & promotions, easy return, tracking and will speed up the ordering process.

3.
Can I add and remove items from my order?

You can add and remove products freely from your basket before completeing your order by clicking the (X) sign.

After the order has been completed, you can contact our Customer Care Center and if your order status provides the necessary conditions, you can add or remove items.

4.
How can I use my Basket?

Your Basket is where all the items you love are held ready for purchase. A subtotal is available, as well as a total breakdown of cost. You can also apply the desired promo coupon code there as well.

5.
How long do the items stay in my basket?
Items will remain in your basket as long as they are in stock. If an item is out of stock it will automatically be removed, you can add it back once the item is back in stock or replace it with another item of your choice.
6.
How can I see the amount of the discount I would receive?

Once you have applied a valid coupon code, the discounted amount will reflect in the total breakdown in your basket.

7.
How can I check if an item is in Stock?

Once you click on a product of your interest, sizes available will be clickable for you to add to your basket. In the case the item is out of stock, a "Notify When Available" pop-up prompt will appear.

8.
My order did not go through, but I have been charged for it. What do I do?

If an error occurred while you were making your order and you've been charged, please email your full details along with an invoice/receipt or relative details about the transaction to: support@modanisa.com or call our Customer Care Center.

9.
How can I track my order?

You can track your order status in 3 different ways;

-You can track your order with the tracking code provided by SMS and e-mail.

-You can also locate your tracking information in your Modanisa account. After logging in, click on your username then select ‘’Orders ’’ to access your order history/status details. 

-You can also click on ‘’Where Is My Order?’’ on the homepage and track your order.

10.
What do I do if I receive a defective or damaged item?

We will work on fixing any defect from our end right away.

If it happened that you received a damaged or a defective item, please email us to support@modanisa.com, with your Order ID, Defected Product ID, Full Length, Close-up of defect & interior- exterior labels and tag photos.

We will get back to you as soon as possible. Our Customer Care team will follow up the return of the item to us, once received and the faulty is confirmed, we will refund you the amount of the faulty items.

11.
What do I do if I receive an incorrect item?

We will work on fixing any fault from our end right away.

If it happened that you received a faulty item(s), please email us to support@modanisa.com with your Order ID,  Product ID, Close-up of interior- exterior labels and tag photos.

We will get back to you as soon as possible. Our Customer Care team will follow up the return of the item to us, once received and the faulty is confirmed, we will refund you the amount of the faulty item(s).

12.
What do I do if I have a missing item from my order?

The safety of your orders matters to us the most.

Hence, we recommend before accepting the package from the delivery company, you should check if it has been opened, torn, crushed, or soaked. If it has, request a loss adjustment report from the freight company and kindly inform the company officials on the issue. 

If your package is not damaged but you are missing an item, contact our Customer Care Center or e-mail us at support@modanisa.com with your order details and missing product's item code. We will update you and resolve the issue as fast as possible.

13.
Can i get my order gift wrapped?

Unfortunately, we do not offer services for gift packages.

All Help Topics

Contact Us
Do you need help? Call us!
+1 844 724 57 26
Get support via e-mail!
support@modanisa.com
These policy and procedures are valid for United States of America customers only

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