Order

1.
Do I have to register to shop?

Guest Checkout shopping is available for customer who don't wish to register an account. Please note, you have to sign up to shop via our mobile app.

However, registering with us will help you be informed of latest offers & promotions, easy return, tracking and will speed up the ordering process.

2.
Can I add and remove items from my order?

Before completing your order, you can remove items from your basket by clicking on the (X) sign in the "My Cart" section, and you can add new items by clicking on the "Continue Shopping" button.

Items cannot be added or removed after the order is complete.

3.
How can I use my Basket?

Your Basket is where all the items you love are held ready for purchase. A subtotal is available, as well as a total breakdown of cost. You can also apply the desired promo coupon code there as well.

4.
How long do the items stay in my basket?

Items will remain in your basket as long as they are in stock. If an item is out of stock it will automatically be removed, you can add it back once the item is back in stock or replace it with another item of your choice.

5.
How can I see the amount of the discount I would receive?

Once you have applied a valid coupon code, the discounted amount will reflect in the total breakdown in your basket.

6.
How can I check if an item is in Stock?

Once you click on a product of your interest, sizes available will be clickable for you to add to your basket. In the case the item is out of stock, a "Notify When Available" pop-up prompt will appear.

7.
My order did not go through, but I have been charged for it. What do I do?

You can contact us via our WhatsApp support line or send an e-mail to support@modanisa.com with your transaction invoice showing that payment has been received from your account. Our team will solve the problem as soon as possible and help you.

8.
How can I track my order?

To track the status of your order:

  1. After logging in, click on your username (My Account tab) in the upper right corner of the homepage, then click on the "My Orders" button in the menu that opens.
  2. Once the new page loads, click on the "View" button next to the order you want to query the status of.
  3. You can see the status of your order in the details on the page that opens. To check the status of your orders that have been dispatched, click on the "Cargo Tracking" button in the order details.

Additionally, you can contact the relevant shipping company with your "Tracking Code" included in the e-mail and SMS notifications that will be sent to you when your order gets dispatched, or you can follow the status of your package by visiting the website.

9.
What do I do if I receive a defective or damaged item?

From day one, as Modanisa our priority has been 100% customer satisfaction. If you have recieved a defective/damaged item and to avoid problems like this from repeating, contact us via our WhatsApp support line or email support@modanisa.com with a detailed explanation, "Order Number" and "Product Number" information, full size photo of the product,  close-up photos of the defective/damaged area and a photo fo the labels inside-outside. 

Our Customer Service team will immediately take you through the return process of the product(s) you as soon as possible. Once the products you return has been verified and completed, your refund for the product(s) will be made.

10.
What do I do if I receive an incorrect item?

From day one, as Modanisa our priority has been 100% customer satisfaction. If you have recieved a wrong item and to avoid problems like this from repeating, contact us via our WhatsApp support line or email support@modanisa.com with a detailed explanation, "Order Number" and "Product Number" information, full size photo of the product, close-up photo of what is wrong (e.g. size) and a photo fo the labels inside-outside. 

Our Customer Service team will immediately take you through the return process of the product(s) you as soon as possible. Once the products you return has been verified and completed, your refund for the product(s) will be made.

11.
What do I do if I have a missing item/accessory from my order?

Ensuring that your order is delivered to you safely is one of our most important responsibilities:

  • When you recieve your package from the courier company, check your package for any damage such as opening, tearing, crushing or dampness.
  • If your package is damaged and the product(s) inside are missing, complete a damage report from which you can obtain from your cargo company within 7 days and notify the company authorities of the situation.
  • If your package has been delivered to you undamaged, but the products/accessories in your order are missing; Contact us via our WhatsApp support line with your order information and the code(s) of the missing product(s) or send an e-mail to support@modanisa.com.
12.
Can i get my order gift wrapped?

Unfortunately, we do not offer services for gift packages.

All Help Topics

Contact Us
Do you need help? Call us!
+90 850 333 64 72
Get support via Whatsapp
908503336472
Get support via e-mail!
support@modanisa.com
These policy and procedures are valid for United States of America customers only

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