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Popular Questions

1.
How can I track my order?

To track the status of your order:

  1. After logging in, click on your username (My Account tab) in the upper right corner of the homepage, then click on the "My Orders" button in the menu that opens.
  2. Once the new page loads, click on the "View" button next to the order you want to query the status of.
  3. You can see the status of your order in the details on the page that opens. To check the status of your orders that have been dispatched, click on the "Cargo Tracking" button in the order details.

Additionally, you can contact the relevant shipping company with your "Tracking Code" included in the e-mail and SMS notifications that will be sent to you when your order gets dispatched, or you can follow the status of your package by visiting the website.

2.
What is your Return Policy and Procedure?

The satisfaction and expectations of our customers are very important to us. If for any reason you are not happy with your order; You can return it within 60 days from the date of delivery, provided that it is in its original packaging, unused and labels have not been removed.

Cosmetic and personal care products, underwear products, hygienic products (such as surgical masks), swimwear and bikinis are the types of products for which cannot be returned due to health and hygiene reasons. However, if these products have; 

  • Not been unboxed and protective tapes/wraps have not been removed, 
  • Not been tried on, 
  • Not been used and 
  • Its hygienic structure is still intact

you can return it within 60 days from the date of delivery. You will not have the right to return any products that do not meet the health and hygiene conditions. Returns found to be in such situation will not be accepted.

Go to Easy Return Center section after logging in to your account and start your return process. 

If you do not have an account, please click here to start your return process.

You can return your package in two ways: “Express Return” or “International Return”. With “Express Return”, your return process is completed within 5-7 days and a fixed service fee of $10.90 is deducted from your refund amount. Therefore, you do not need to pay anything when you leave your package at the drop-off point.

With “International Returns”, the return process may take up to 2 months. No service fee will be deducted from your refund amount, but you need to send your package with a shipping company of your choice to the address below and will need to pay the necessary shipment fee to the shipping company. Modanisa starts the return process immediately after receiving your returned package.

If you want to return products belonging to more than one order, you must create a separate return form for each order. When you attach the return form you created on the package, you should only put the products of that order into the package. If you put the products of different orders in the same package, your refund may be incomplete or late, as we will not be able to find out which order the products belong to immediately.

3.
Can I pay cash on delivery?

Unfortunately, we don't provide Cash on Delivery options at the moment. However, there are different payment safe and convenient methods available.

4.
Where can I see the refund amount?

You can check out the total refund amount by following the steps below:

  1. Go to the order including the items you want to return in "My Orders" tab.
  2. Click on the "Return Items" button at the bottom of the menu/page.
  3. Select the reason of return. In this step, you can see your total refund amount.

Also, you can see your total refund amount from the receipt we have sent you:

  • The information in the "Unit Price" column shows the unit price of the product without VAT added at the time of purchase.
  • The information in the "Discount Amount" column shows the total discount amount applied to the product at the time of purchase.
  • The information in the "Product Service Amount" column shows the amount you paid when purchasing the product and the amount that will be credited to your account if you return the product. It is calculated by deducting the discount amount from the unit price and adding the VAT value to the result.

The following are not included in the refund amount:

  • The service fee of cash on delivery is not refundable.
  • If you do not return all the items in your order, the shipping fee cannot be refunded.
  • When the orders placed with the free shipping campaign are returned or canceled and the remaining amount does not meet the campaign conditions, the shipping fee is deducted from the total refund amount.
  • If the remaining items in an order do not meet the campaign conditions after the cancellation or return of an item/s from the order, the campaign will be cancelled. The discount amount will be deducted from the total refund amount.
5.
How can I use coupon codes?

Add the items you want to buy to your basket. Click the "Discount Code" button under your order summary and select the coupon you want to use from the options, or click the "Apply" button after typing your code.

If you want to apply a coupon code for your app purchases, go to the "My Basket" tab. Click on the "Discount Coupon Options" button at the top of the page.

NOTE:

  • You can only use 1 discount coupon or code per order.
  • Coupon codes are not valid for some brands and products.
6.
Can I cancel my order?
  •  After completing your purchase, you can cancel your order by contacting our customer services, if the status of your order is as follows; "verification pending" or "preparing".
  •  We cannot cancel your order after it has been shipped.
7.
What are the shipping fees?

It varies according to the country of delivery and the quantity of products ordered. You can check the shipping cost of your order at checkout and payment page.

* Customs duty fees may vary depending on your order and the country of delivery. The obligation to pay customs duty depends on the policies of the country of delivery. It is not Modanisa's responsibility to pay taxes on any customs-cleared order.

8.
How long does it take sending my order to the shipping company?
  • Your orders are handed over to the relevant shipping companies within 24 hours.
  • Items with a hanger icon on their image are pending for suppliement.
  • In case there is/are item/s pending for supply in your order, the shipping period may vary.
  • You can view the estimated suppliement period from "My Orders" menu.
9.
What are your payment methods?

We accept the following payment methods:

  • American Express
  • PayPal
  • Credit Card
  • Debit Card

We do not accept payment via bank transfer.

10.
Can I get information about the place of manufacture and the hygiene conditions of your products?

All of our products are manufactured in Turkey and shipped from our main warehouse located in Istanbul, Turkey. There are no reports indicating that textile and ready-wear products may contain COVID-19 virus. Plus, we are sterilizing our warehouse on a daily basis with the silver ion disinfection method. We've taken all the necessary precautions to deliver your orders in accordance with hygiene rules. You can shop from Modanisa.com with peace of mind. Thank you for your sensitivity, we hope the world overcomes this dire situation as soon as possible.

11.
Will my orders Customs Duty be paid by Modanisa?

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+90 850 333 64 72
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908503336472
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support@modanisa.com
These policy and procedures are valid for United States of America customers only

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