Popular Questions

1.
Covid-19 Updates

International Delivery Update

Can I place an order, will Modanisa deliver my package?

Yes, Modanisa operations are currently continuing. You may seee the updated list of countries we deliver to by going to  “shipping and delivery” page then “do you ship to my country?” question. However, our delivery times may take a little longer than usual. You can find udpated delivery times on the product detail page for each item, and for your order in the checkout.

Waiting for a delivery? Double check your expected delivery date under Account>Orders before getting in touch. Please bare in mind this date is an estimate and some deliveries may take longer. We are working hard to get your order to you as quickly as possible.

What is the status of my order? Can I change the address of my order?

You can track your order and deliveries from Account>Orders on Modanisa.com or Modanisa mobile app.

You can change your delivery address until the order has shipped, you can find tracking information in your order details.

 

Returns Timeframe Update

Can I still make returns?

Yes, we are still processing returns. Also, we have extended our returns to 60 days, so you can carry on enjoying Modanisa!

To learn more about returns please visit Return, Cancellation and Exchange page.

 

Customer Service Update

Our customer service team is busier than usual during these uncertain times, but we are still here to help you and listen your needs. To get updates on our most popular questions please visit here.

What is Modanisa doing in order to keep employees safe?

We are closely monitoring the impact of Covid-19. Keeping our staff and customers safe is our biggest priority. To learn more about what we are doing to to ensure the safety of our employees and customers please visit here.

2.
How can I track my order?

You can track your order status in 3 different ways;

-You can track your order with the tracking code provided by SMS and e-mail.

-You can also locate your tracking information in your Modanisa account. After logging in, click on your username then select ‘’Orders ’’ to access your order history/status details. 

-You can also click on ‘’Where Is My Order?’’ on the homepage and track your order.

3.
What is your Return Policy and Procedure?

If for any reason you are not satisfied with your order, you can return any unused item (excluding; underwear and swimwear*) within 60 days from the delivery date in its original package without removing the price tags.

Go to Easy Return Center section after logging in to your account and start your return process. 

If you do not have an account, please click here to start your return process.

You can return your package in two ways: “Express Return” or “International Return”. With “Express Return”, your return process is completed within 5-7 days and a fixed service fee of $12.90 is deducted from your refund amount. Therefore, you do not need to pay anything when you leave your package at the drop-off point.

With “International Returns”, the return process may take up to 2 months. No service fee will be deducted from your refund amount, but you need to send your package with a shipping company of your choice to the address below and will need to pay the necessary shipment fee to the shipping company. Modanisa starts the return process immediately after receiving your returned package.

Turkey Return Address: Tepeoren Mh. Eski Ankara Asfalti Cd. No: 206 34672 Tuzla Istanbul

*For the swimwear category, you can only return purchases made from MAYOVERA within 60 days of receiving your order.

4.
Can I pay cash on delivery?

Unfortunately, we don't provide Cash on Delivery options at the moment. However, there are different payment safe and convenient methods available.

5.
Where can I see the refund amount?

After you have created a return request via the Easy Return Center and have selected the items, you will receive the refund amount. You can also find the total cost of the items on the invoice.

Please note that the cash on delivery fee will not be refunded if cash on delivery was the method of payment chosen for that specific order. If you do not return all items in your order, the shipping costs will not be refunded. 

6.
How can I use coupon codes?

You can enter your coupon code in the basket section before proceeding to Secure Payment. The discounted amount will be reflected in the total breakdown.

Coupon codes are not valid on following brands; Beverly Hills Polo CluB, Civil, DeFacto, Derimod, Elitol Premium, Esem, Forelli, G.Ö.N, Halima X Modanisa, JAQAR, Jump, Laura Ashley, Marjin, Mayol Bella, Mayovera, MIZALLE, MIZALLE YOUTH, My Dreams Collection, Nihan Peker X Modanisa , Pierre Cardin Çanta, Roza Jo For Modanisa, Slazenger.

7.
Can I cancel my order?

Yes! Orders can be cancelled by calling our Customer Care Center and providing them with your order number and contact details.

8.
What are the shipping fees?

The shipping fee varies based on the shipping country and the quantity of items ordered. You can check the shipping fee at the check-out page.

However, Stay tuned as we always have promotions that include Free Shipping!

Important! Packages delivered internationally may be subject to customs duty. In this case, customs officials will inform you about how to receive your order. Customs duty may vary according to your order and shipping country. It is the responsibility of the customer to pay duty on any order subject to customs clearance. 

9.
How long does it take sending my order to the shipping company?

All orders are dispatched within 24 hours.

If your order include the supply product(s), the dispatching time varies based on the supplying time.  You can check the estimated time of delivery from the "Orders" section on the website.

 

10.
What are your payment methods?

We accept the following payment methods:
American Express, PayPal, Credit Card, Debit Card.
We do not accept payment via bank transfer.

11.
Can I get information about the place of manufacture and the hygiene conditions of your products?

All of our products are manufactured in Turkey and shipped from our main warehouse located in Istanbul, Turkey. There are no reports indicating that textile and ready-wear products may contain COVID-19 virus. Plus, we are sterilizing our warehouse on a daily basis with the silver ion disinfection method. We've taken all the necessary precautions to deliver your orders in accordance with hygiene rules. You can shop from Modanisa.com with peace of mind. Thank you for your sensitivity, we hope the world overcomes this dire situation as soon as possible.

All Help Topics

Contact Us
Do you need help? Call us!
+90 850 333 64 72
Get support via e-mail!
support@modanisa.com
These policy and procedures are valid for United States of America customers only

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