Return, Cancellation and Exchange
The satisfaction and expectations of our customers are very important to us. If for any reason you are not happy with your order; You can return it within 60 days from the date of delivery, provided that it is in its original packaging, unused and labels have not been removed.
Cosmetic and personal care products, underwear products, hygienic products (such as surgical masks), swimwear and bikinis are the types of products for which cannot be returned due to health and hygiene reasons. However, if these products have;
- Not been unboxed and protective tapes/wraps have not been removed,
- Not been tried on,
- Not been used and
- Its hygienic structure is still intact
you can return it within 60 days from the date of delivery. You will not have the right to return any products that do not meet the health and hygiene conditions. Returns found to be in such situation will not be accepted.
Go to Easy Return Center section after logging in to your account and start your return process.
If you do not have an account, please click here to start your return process.
You can return your package in two ways: “Express Return” or “International Return”. With “Express Return”, your return process is completed within 5-7 days and a fixed service fee of $9.90 is deducted from your refund amount. Therefore, you do not need to pay anything when you leave your package at the drop-off point.
With “International Returns”, the return process may take up to 2 months. No service fee will be deducted from your refund amount, but you need to send your package with a shipping company of your choice to the address below and will need to pay the necessary shipment fee to the shipping company. Modanisa starts the return process immediately after receiving your returned package.
Turkey Return Address: Tepeoren Mh. Eski Ankara Asfalti Cd. No: 206 34959 Tuzla Istanbul
We are happy to offer you a smooth return process within the guidelines of our Return Policy. You can go to the Easy Return Center from your account and follow the simple steps provided.
Please contact our Customer Care Center for your return if you don't have an account or you cannot access your account.
The satisfaction and expectations of our customers are very important to us. If for any reason you are not happy with your order; You can return it within 60 days from the date of delivery, provided that it is in its original packaging, unused and labels have not been removed.
Cosmetic and personal care products, underwear products, hygienic products (such as surgical masks), swimwear and bikinis are the types of products for which cannot be returned due to health and hygiene reasons. However, if these products have;
- Not been unboxed and protective tapes/wraps have not been removed,
- Not been tried on,
- Not been used and
- Its hygienic structure is still intact
you can return it within 60 days from the date of delivery. You will not have the right to return any products that do not meet the health and hygiene conditions. Returns found to be in such situation will not be accepted.
The return process for the gift / promotional items differ relative to the campaign. Please call our Customer Care Center or email us at support@modanisa.com for specific details.
After you have created a return request via the Easy Return Center and have selected the items, you will receive the refund amount. You can also find the total cost of the items on the invoice.
Please note that the cash on delivery fee will not be refunded if cash on delivery was the method of payment chosen for that specific order. If you do not return all items in your order, the shipping costs will not be refunded.
Once we receive your returned item we will notify you and start with the Refund Process immediately. However, it may take up to 14 days for your bank to process the payment and to reflect it into your account.
For COD customers, our Customer Care Center will request your bank account details by e-mail in order to transfer your refund.
For Credit Card Customers, refund will be transfered directly back to the bank account that was used for purchasing.
For Paypal Customers, refund will be sent back to your Paypal accout that was used for the purchase.
Note: Service fees such as Cash on Delivery Fees and Shipping Fees are not refunded.
Once we receive your returned items, you will be informed by either email or SMS immediately.
We make sure all refunds to all our customers are processed immediately once confirmed. If you haven't recieved your refund within 14 days, please check with your bank first, If you still haven't recieved your refund, please contact our Customer Care Center or email us at support@modanisa.com.
Unfortunately, we don't offer exchanges for now. You can return any item(s) following our Return Policy, in the meantime, you can place a new order with us.
Yes! Orders can be cancelled by calling our Customer Care Center and providing them with your order number and contact details.
If your cancelled order has not been shipped yet, the full amount paid including shipping fee will be refunded.
You can place a new order of the items of your choice at any time as long as they are in stock. If they are out of stock, you can choose the 'Notify When Available' option.
