Return, Cancellation and Exchange

1.
What is your Return Policy and Procedure?

If for any reason you are not satisfied with your order, you can return any unused item (excluding; underwear and swimwear*) within 15 days from the delivery date in a condition that is suitable for resale without removing the price tags.

You can start your return process from our Easy Return Center section after logging in to your account. If you do not have an account, please contact our Customer Care Center for your return.

In order to ensure a smooth and speedy return process please follow the instructions carefully. Once you complete the return form, please locate the nearest drop-off location from our Easy Return Center and send it to the return address provided for the US.

You don’t need to pay at the time you are mailing your order, we will withhold a fixed service fee of $ 5.90 from your refund once your return has been processed.

*For the swimwear category, you can only return purchases made from MAYOVERA within 15 days of receiving your order.

2.
How can I return my Order?

We are happy to offer you a smooth return process within the guidelines of our Return Policy. You can go to the Easy Return Center from your account and follow the simple steps provided.

Please contact our Customer Care Center for your return if you don't have an account or you cannot access your account. 

3.
Which items can I return?

We always aim to satisfy our customers needs and expectations. If for any reason you are not satisfied with your order, you can return any unused item excluding; underwear,swimwear and cosmetics/personal care* in a re-saleable condition without removing the price tags and within 15 days from delivery date.

-For cosmetics and personal care products, returns are not accepted.

-For the underwear category, returns are not accepted.

-For the swimwear category, you can only return purchases made from MAYOVERA within 15 days of receiving your order.

4.
Can I return the free of charge/promotional items in my order?

The return process for the gift / promotional items differ relative to the campaign. Please call our Customer Care Center or email us at support@modanisa.com for specific details.

5.
Where can I see the refund amount?

After you have created a return request via the Easy Return Center and have selected the items, you will receive the refund amount. You can also find the total cost of the items on the invoice.

Please note that the cash on delivery fee will not be refunded if cash on delivery was the method of payment chosen for that specific order. If you do not return all items in your order, the shipping costs will not be refunded. 

6.
What is your refund process?

Once we receive your returned item we will notify you and start with the Refund Process immediately. However, it may take up to 14 days for your bank to process the payment and to reflect it into your account.

For COD customers, our Customer Care Center will request your bank account details by e-mail  in order to transfer your refund.

For Credit Card Customers, refund will be transfered directly back to the bank account that was used for purchasing.

For Paypal Customers, refund will be sent back to your Paypal accout that was used for the purchase.

Note: Service fees such as Cash on Delivery Fees and Shipping Fees are not refunded.

7.
How can I track my returned item?

Once we receive your returned items, you will be informed by either email or SMS immediately.

8.
I cannot see the refund in my bank account. What should I do?

We make sure all refunds to all our customers are processed immediately once confirmed. If you haven't recieved your refund within 14 days, please check with your bank first, If you still haven't recieved your refund, please contact our Customer Care Center or email us at support@modanisa.com.

9.
How can I exchange an item?

Unfortunately, we don't offer exchanges for now. You can return any item(s) following our Return Policy, in the meantime, you can place a new order with us. 

10.
Can I cancel my order?

Yes! Orders can be cancelled by calling our Customer Care Center and providing them with your order number and contact details.

11.
I cancelled my order. Will I be refunded shippig fee too?

If your cancelled order has not been shipped yet, the full amount paid including shipping fee will be refunded.

12.
Can I reorder the items I previously cancelled?

You can place a new order of the items of your choice at any time as long as they are in stock. If they are out of stock, you can choose the 'Notify When Available' option.

All Help Topics

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+1 844 724 57 26
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support@modanisa.com
These policy and procedures are valid for United States of America customers only

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