Popular Questions

1.
How can I track my order?

You can track your order status in 3 different ways;

-You can track your order with the tracking code provided by SMS and e-mail.

-You can also locate your tracking information in your Modanisa account. After logging in, click on your username then select ‘’Orders ’’ to access your order history/status details. 

-You can also click on ‘’Where Is My Order?’’ on the homepage and track your order.

2.
What is your Return Policy and Procedure?

If for any reason you are not satisfied with your order, you can return any unused item (excluding; underwear and swimwear*) within 15 days from the delivery date in a condition that is suitable for resale without removing the price tags.

You can start your return process from our Easy Return Center section after logging in to your account. If you do not have an account, please contact our Customer Care Center for your return.

In order to ensure a smooth and speedy return process please follow the instructions carefully. Once you complete the return form, please locate the nearest drop-off location from our Easy Return Center and send it to the return address provided for the US.

You don’t need to pay at the time you are mailing your order, we will withhold a fixed service fee of $ 5.90 from your refund once your return has been processed.

*For the swimwear category, you can only return purchases made from MAYOVERA within 15 days of receiving your order.

3.
Can I pay at the door?

Unfortunately, we don't provide Cash on Delivery options at the moment. However, there are different payment safe and convenient methods available.

4.
Where can I see the refund amount?

After you have created a return request via the Easy Return Center and have selected the items, you will receive the refund amount. You can also find the total cost of the items on the invoice.

Please note that the cash on delivery fee will not be refunded if cash on delivery was the method of payment chosen for that specific order. If you do not return all items in your order, the shipping costs will not be refunded. 

5.
How can I use coupon codes?

You can enter your coupon code in the basket section before proceeding to Secure Payment. The discounted amount will be reflected in the total breakdown.

6.
Do you have a store?

We have four stores in Turkey. You can visit our stores to try on items we have online, either purchase there and then or visit our website, check stock availability and place an order. 

Below are the store addresses;

PENDIK BRANCH:

Batı Mah. 19 Mayıs Cad. No:7 Pendik, İstanbul

Contact: +90 549 790 88 89 

Hours:
Monday - Friday: 9.30 -20.00 
Saturday: 9.30 - 21.00
Sunday: 11.00 - 21.00 

ZERUJ PORT SHOPPING MALL:

Kazlıçeşme Mahallesi, Asım Kazancıgil Cd. No:38-1, 34020 Zeytinburnu/İstanbul

Contacts:

Modanisa Branch: +90 549 815 01 13

Modanisa Evening Wear Branch: +90 533 381 48 40

Hours: 10:00 - 21:00

VENEZIA MEGA OUTLET SHOPPING MALL:

Karadeniz mah. Eski Edirne Asfaltı Cad. Venezia Mega Outlet FBlok 408 Cadde Katı No:269

Contact:+90 533 381 48 64

Hours: 10:00 - 21:00

7.
Can I cancel my order?

Yes! Orders can be cancelled by calling our Customer Care Center and providing them with your order number and contact details.

8.
What are the shipping fees?

The shipping fee varies based on the shipping country and the quantity of items ordered. You can check the shipping fee at the check-out page.

However, Stay tuned as we always have promotions that include Free Shipping!

Important! Packages delivered internationally may be subject to customs duty. In this case, customs officials will inform you about how to receive your order. Customs duty may vary according to your order and shipping country. It is the responsibility of the customer to pay duty on any order subject to customs clearance. 

9.
How long does it take sending my order to the shipping company?

All orders are dispatched within 24 hours.

If your order include the supply product(s), the dispatching time varies based on the supplying time.  You can check the estimated time of delivery from the "Orders" section on the website.

 

10.
What are your payment methods?

We accept the following payment methods:
American Express, PayPal, Credit Card, Debit Card.
We do not accept payment via bank transfer.

All Help Topics

Contact Us
Do you need help? Call us!
+1 844 724 57 26
Get support via e-mail!
support@modanisa.com
These policy and procedures are valid for United States of America customers only

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